We are always looking for ways to bring new solutions to our clients—even if it is new territory for us to explore. If we see a need in process, procedures, or production, we find a way to do it better. Often at the request of long-standing clients, we research and recommend fresh, new marketing and business solutions. We also find some of these initiatives are great fits for other clients on our roster. Our ability to offer these types of non-conventional, value-added services is another way we stay at the forefront of our business—and keep you at yours.
WHO WE ARE
YOUR SINGLE SOURCE PROVIDER​
Founded in 1989, we grew from roots as a high quality forms and commercial printer. Today, The Metropolitan Companies wholly owns 4 category-relevant companies, has an ownership or equity position in several others and has fully integrated long-standing strategic partnerships that when leveraged, deliver a comprehensive, vertically integrated answer to any card manufacturing, commercial print or direct mail initiative. Our vast scope of capabilities means you get the best solution, and our volume means you get it at the best price, too.
MISSION, VISION, VALUES
The Metropolitan Companies offers a broad array of marketing services to financial services, retail and consumer goods companies. Our roots as a Project Management company means our DNA is in solving problems, managing programs and serving our clients by utilizing a dedicated, experienced team focused on delivering turnkey solutions. We pride ourselves on being a full-service manufacturing, production and project management solutions organization – the one stop shop for any size program.
OUR MISSION
To earn our customer's loyalty by providing innovative ideas and answers with superior quality and service.
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OUR VISION
Provide the best solution, at the best cost, with the best possible client experience.
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ACCOUNT MANAGEMENT
Every Metropolitan client is assigned a dedicated Account Team to guide your project through every aspect of printing, production, and/or mailing. Account Teams are assigned after we understand your business, needs and objectives.
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We then build a custom team staffed with the employees possessing the most relevant experience and assign a Team Lead—which is your single point of contact for anything you need. Your Lead, together with the rest of your Account Team makes sure everything gets done on time and to specifications
You can relax now; you’re in competent hands.
QUALITY
Every Metropolitan facility features the latest technology and time-proven equipment to run our proprietary processes for ensuring the highest quality for every commercial print, direct mail and card-manufacturing project we produce.
Processes born out of years of experience, detailed measurements and reporting and rigorous training are all critical, but the most important component in delivering the highest quality product is our people.
Every employee is responsible for not just his or her part in the process, but every step that led up to that part. A designated quality member is an integral part of every client’s team to ensure “quality” is not just a word, but also the way we operate.
Here are proof points that illustrate our commitment to quality.
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We hold regular ‘Lessons Learned’ meetings to share key findings across the organization and with each client.
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​​Six Sigma certified employees and ISO aligned facilities​​
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Documented disaster recovery plan with annual reviews is standard procedure​
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Full suite of performance reporting – just to name a few:​​
​​Root Cause Analysis
Cycle Times
Postal Tracking
Detailed Process Mapping
Every Metropolitan facility features the latest technology and time-proven equipment
SECURITY
Solid. We understand robust security is not a “nice to have”, it is a requirement-especially with the number of financial services companies we serve.
We take great pains to ensure our facilities, our employees and any other entity that may need to touch your project has been audited, and measures up to our very serious security and privacy standards.
Security/Privacy:
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SAS 70 Complaint
PCI Compliant
Physical plant security
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Card swipe
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Background checks
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Alarmed doors
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Camera security (video retention)
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Secure FTP
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Multiple Internal, External and Client Site Audits each year
DIVERSITY
We understand the importance of spending with certified diversity suppliers which is why since 2000; we have integrated a network of diversity partners into our operation. With your approval, we select the best partners from our network of strategic alliances for subcontract work that delivers a legitimate Tier-2 diversity spend. We verify that all diversity certifications are current and that each partner meets our stringent quality and delivery standards.
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It is Metropolitan’s name that stands behind the all aspects of your job so no matter how it is delivered, will always provide a single point of contact, accountability integrated production plans and a single bill.
Submit your company for consideration into our network of elite diversity suppliers.
Our vast scope of capabilities means you get the best solution, and our volume means you get it at the best price, too.
